Shipping policy

Total delivery time = processing time + delivery time

All estimated delivery times are based on actual data from previous orders. These are approximate times for reference only.

Processing time

Processing time begins on the day you place your order. We process orders within 1–3 business days (Monday to Friday, excluding public holidays).

Shipping method

Country	United States
Condition	All products
Cost	Free of charge
Handling time	1–3 business days (Monday to Friday)
Transit time	5–7 business days (Monday to Friday)

Please note:

Delivery times are affected by public holidays, as manufacturers and courier services operate on a restricted basis. This is beyond our control. Normal service resumes immediately after each public holiday.
Incorrect address details and other problems may lead to delays in delivery.

Tracking your order

When your goods are dispatched you will receive an email notification with a tracking number.

For tracking issues, contact us at support@lusterify.com.

Taxes and duties

Our customers do not have to pay import taxes, customs duties or value added tax. The amount you see at checkout is the final amount you pay.

Carrier

For our US customers we use USPS.

Changing your address

We cannot change the delivery address once the order has been shipped. If you wish to change your delivery location, contact us within 24 hours of placing your order at support@lusterify.com. Please note that we process and dispatch orders quickly.

Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order is shipped. If an order has already shipped, please refer to our Refund policy.

Unexpected delays

Delivery may take longer than the standard delivery times stated here. If your parcel is taking too long and is outside the recommended delivery times, contact us and we will help resolve any issues we can.

Parcels damaged in transit

If you find that a parcel has been damaged in transit, refuse the parcel from the courier and contact our customer service team. If the parcel was delivered in your absence, contact customer service to find out how to proceed.