Refund policy
By using Lusterify™ return and refund services, you agree to the following terms. These terms ensure clarity regarding our return, exchange and refund procedures for customers within the USA.
30-day return policy
Lusterify™ offers a 30-day return window starting from the day your order is delivered. To qualify, please initiate a return request within 30 days of receiving your item.
Conditions for the return
To qualify for a return, items must:
- be in unused, new condition,
- include the original tags, and
- be returned in the original packaging.
Note: items showing signs of use, damage or missing parts that are not due to our error are ineligible for return. Returns made more than 30 days after delivery cannot be accepted.
Procedure for returns
To initiate a return, contact us at support@lusterify.com. We will send you a return form and instructions on how and where to send the package.
Items returned to us without first requesting a return will not be accepted.
How can customers return your products?
Customers who wish to return their products can send them by post. Returns in stores or kiosks are not possible.
Damages and problems
Please check your order upon receipt and contact us immediately if the item is faulty or damaged, or if you received the wrong item, so that we can assess and rectify the problem.
How do customers receive the return label?
For returns, including the right of withdrawal: contact us and we will send you the return form by email. You only need to download and print the label. Shipping costs are at the customer's expense.
For defective products: contact us and we will send you the label by email. We cover the return shipping cost in this case.
In what condition will you receive the product back?
We accept the return of unused products in their original condition and in their original packaging.
What is the restocking fee?
There is no restocking fee.
How much do customers have to pay for the return shipment?
For defective products we cover these costs for you. If you return for another reason — for example a withdrawal — you pay the actual return shipping cost.
Delayed or missing refunds
If you have not received a refund, check your bank account again. Then contact your credit card company; it may take some time for the refund to be officially posted. If you have done all this and still have not received your refund, contact us at support@lusterify.com. We will reply within 24 hours of receiving your message.
Exchanges
We only exchange damaged, incorrect or defective products, or incorrect sizes. To request an exchange, contact us at support@lusterify.com.
The quickest way to ensure you get what you want is to return the item you have and, once the return is approved, purchase the new item separately.
Return address
Arhan Trade LLC
7901 4th St N, Ste 300
Saint Petersburg, FL 33702
United States
Refund
We will notify you when we have received and inspected your return, and let you know whether the refund has been approved. If it is, you will receive an automatic refund to the original payment method within 7 to 10 business days.
We cannot refund shipping costs. It may take some time for your bank or credit card company to process and post the refund.
Contact
E-mail: support@lusterify.com
Address: Arhan Trade LLC, 7901 4th St N, Ste 300, Saint Petersburg, FL 33702, United States
Opening hours:
Monday – Friday: 09:00 – 18:00 PST
Saturday – Sunday: Closed
Holidays: Closed